- FraudLabs™ Fraud Detection Web Service
- IP2Location™ Geolocation Web Service
- IP2Proxy™ Proxy Detection Web Service
- MailBoxValidator Website
- IP2Currency™ Exchange Rate Web Service
Service Level Agreement
1) Coverage; Definitions
This FraudLabs Service Level Agreement (SLA) applies to clients that have contracted for web services from FraudLabs
As used herein, the term "Web Services Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of client's web service is available for access by third parties.
2) Service Level
FraudLabs aims to achieve 99.99% Web Service Availability for all clients.
Subject to Sections 3 and 4 below, if the Web Service Availability of client's web service is less than 99%, FraudLabs will issue additional credits to the client in accordance with the following schedule, with the credits being added to the next monthly cycle and calculated as a percentage of the number of credits available in the subscribed package:
Client shall not receive any credits under this SLA in connection with any failure or deficiency of Web Service Availability caused by or associated with:
4) Credit Request
In order to receive additional credits, the client must make a request by sending an email message to email@example.com. Each request in connection with this SLA must include client's name and email address and the dates and times of the unavailability of client's web service and must be received by FraudLabs within ten (10) business days after client's web service was not available. If the unavailability is confirmed by FraudLabs, additional credits will be applied in the next monthly cycle after FraudLabs' receipt of client's credit request.
This SLA is subject to change at any time without prior notice. For more information about this policy, contact firstname.lastname@example.org